Woodbridge Stereo/Video/Automation

Reviews about Woodbridge Stereo/Video/Automation

• Chris Michael

  May, 13 2018
  ★ ☆ ☆ ☆ ☆
  WORST STEREO EXPERIENCE OF MY LIFE! I have been buying and selling high end hifi equipment since I was 16, about 15 years now. This shop is dishonest, very poor with communication and abandons its customers. Ill make the story as short as possible. I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition). They came damaged. I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS. Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded. The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back. Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money. They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed. So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers. OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me. I am sure he will probably contact me now. PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY. I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined. I have NEVER been left negative feedback, These guys have an 85% score on Audigon. You have been warned.

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